VERISM™ PLUS
VeriSM™ Plus looks at progressive practices and how they relate to Service Management.
The certification focuses on the impact of progressive practices and innovative technologies on modern Service Management.
PRE- REQUSITES
All professionals could take this certification.
AUDIENCE
- VeriSM™ Plus has been created to offer professionals with a background in (IT) Service Management the opportunity to bridge into VeriSM™ Foundation.
- Candidates who already have a Service Management Foundation certification (for example EXIN IT Service Management based on ISO/IEC ISO 20000, EXIN BCS SIAM, IT4IT ) only have to successfully pass VeriSM™ Plus to attain the full VeriSM™ Foundation certification.
MAIN SUBJECTS
- The Service Organization
- People and Organizational Structure
- The VeriSM™ Model
- Progressive Practices
- Innovative Technologies
- Getting Started
REQUIRED READING
VeriSM™ – A service management approach for the digital age
Claire Agutter, Rob England, Suzanne D. Van Hove, Randy Steinberg
Van Haren Publishing: December 2017
EXAM DETAILS
Duration : 30 minutes
No of questions : 20 (Multiple Choice)
Pass marks : 65%
