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SIAM Overview

Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in order to meet business requirements.

SIAM Ecosystem

The SIAM ecosystem includes the following layers

  • Customer organization
  • Service integrator
  • Service providers, (Internal or External)

SIAM Implementation

A SIAM implementation has four main stages

  • Discovery & Strategy
  • Plan and Build
  • Implement
  • Run and improve

EXIN BCS SIAM Foundation certification

Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular rofessionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.

EXIN BCS SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.

SIAM approach

Workshop Outline

Introduction to Service Integration and Management

  • SIAM fundamentals
  • SIAM methodology and the various structures suggested for the service integrator layer.

Service Integration and Management Implementation Roadmap

  • SIAM implementation key stages and explain the main objectives and activities of these stages.

Service Integration and Management roles and responsibilities

  • Different SIAM roles and their responsibilities

Service Integration and Management practices

  • Different practices of SIAM

Processes to support Service Integration and Management

  • Processes in a SIAM ecosystem
  • SIAM considerations of the main processes that support Service Integration and Management.

Service Integration and Management challenges and risks

  • Main challenges within a SIAM ecosystem, their associated risks and potential mitigation.

Service Integration and Management and other practices

  • Importance of other practices to SIAM.

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