Quality Management System

• Each candidate is enrolled for a course and specific training ID is offered.
• Each candidate is provided with  an accredited courseware
• Training is delivered by accredited trainers
• Attendance is mandatory for the two days training
• Feedback obtained at the  end of the first day and the second day of the session
• Every candidate is assessed by a mock test to understand the level of understanding of the subject  through training
• Candidate personal data is maintained   for follow up and candidate care

• Metrics set to evaluate training quality
• Critical success Factor:
  • Overall feedback rating should not be less than 9/10.
  • Average Candidates should not score less than 65% in the mock exam
• Internal reviews conducted every month to check the quality of the training  and if gaps observed ,meetings conducted to  take the corrective measures

• In case the CSFs is not met the trainer is asked to address the gap through further learning and delivering quality training

• Records of  Enquiry/registration and feedback is maintained
  • Documents related to the training (registration, feedback) are maintained atleast for one year.
  • Candidate details are confidential and are not shared with any personal external to the organization
  • Audits: Monthly audit is conducted to ensure the integrity of the documents and the audit report is maintained.
  • If any Non-conformities , it would be addressed accordingly
• Records on the testing process are separately maintained
  • Log sheets and Rule agreement sheets/photo copies of the ID profs of the candidate are maintained
• Weekly/Monthly/Quarterly review of training service is done

Basic qualifying criteria

• Individuals with ITIL intermediate certification would be  (minimum 3 modules))  appointed to deliver foundation training
• Individuals with expert certification would be appointed to deliver Intermediate trainings

Selection process

• Trainers with more than 5 years of training experience or IT consultants with more than 3 years of industry experience would be  appointed after an interview process
  • Instructor would be asked to deliver a mock training at least for three hours and would be selected     based on the performance
• Selected trainers from DreamsPlus would also be sent to  EXIN  for accreditation
• Accredited trainers would be appointed to deliver Trainings

• Adoptive training in al courses
  • Revised course content would be delivered on release of the newer version of the subject
  • Course materials and all related documents are updated as per the syllabus revisions
• Dynamic update of contents on website on all promotions and discounts
• Dynamic updates on the topics covered as per the market trends

• Registration form
• Feedback form
• Exam log sheet
• Monthly customer satisfaction report
• dashboards

• Measurement
  • Formal audits
    • Monthly audits are conducted to measure the following
      • Process adheres by our employees
      • Level of customer satisfaction score on training and exams
      • Level of issues handled and maturity and rate of achievements month on month
  • Surprise audits are conducted
    • Organisation executives conducted random audit once in a month
      • Randomly probe the customers in see the quality of training and testing through some face to face sessions
      • On the observation of non conformities the necessary action is taken to address the gap