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Enrollment and training process

  • Each candidate is enrolled for a course and specific training ID is offered.
  • Each candidate is provided with  an accredited courseware
  • Training is delivered by accredited trainers
  • Attendance is mandatory for the two days training
  • Feedback obtained at the  end of the first day and the second day of the session
  • Every candidate is assessed by a mock test to understand the level of understanding of the subject  through training
  • Candidate personal data is maintained   for follow up and candidate care


  • Metrics set to evaluate training quality
  • Critical success Factor:
    • Overall feedback rating should not be less than 9/10.
    • Average Candidates should not score less than 65% in the mock exam
  • Internal reviews conducted every month to check the quality of the training  and if gaps observed ,meetings conducted to  take the corrective measures
  • In case the CSFs is not met the trainer is asked to address the gap through further learning and delivering quality training

Document and record control

  • Records of  Enquiry/registration and feedback is maintained
    • Documents related to the training (registration, feedback) are maintained atleast for one year.
    • Candidate details are confidential and are not shared with any personal external to the organization
    • Audits: Monthly audit is conducted to ensure the integrity of the documents and the audit report is maintained.
    • If any Non-conformities , it would be addressed accordingly
  • Records on the testing process are separately maintained
    • Log sheets and Rule agreement sheets/photo copies of the ID profs of the candidate are maintained
  • Weekly/Monthly/Quarterly review of training service is done

Tutor Evaluation and accreditation

Basic qualifying criteria

  • Individuals with ITIL intermediate certification would be  (minimum 3 modules))  appointed to deliver foundation training
  • Individuals with expert certification would be appointed to deliver Intermediate trainings

Selection process

  • Trainers with more than 5 years of training experience or IT consultants with more than 3 years of industry experience would be  appointed after an interview process
    • Instructor would be asked to deliver a mock training at least for three hours and would be selected     based on the performance
  • Selected trainers from DreamsPlus would also be sent to  EXIN  for accreditation
  • Accredited trainers would be appointed to deliver Trainings

Structural and continual improvement of product/service quality – dynamic procedures

  • Adoptive training in al courses
    • Revised course content would be delivered on release of the newer version of the subject
    • Course materials and all related documents are updated as per the syllabus revisions
  • Dynamic update of contents on website on all promotions and discounts
  • Dynamic updates on the topics covered as per the market trends

Templates used

  • Registration form
  • Feedback form
  • Exam log sheet
  • Monthly customer satisfaction report
  • dashboards

Periodical (management) review of the whole set of quality management measures/methods – internal reviews and audits

  • Measurement
    • Formal audits
      • Monthly audits are conducted to measure the following
        • Process adheres by our employees
        • Level of customer satisfaction score on training and exams
        • Level of issues handled and maturity and rate of achievements month on month
    • Surprise audits are conducted
      • Organisation executives conducted random audit once in a month
        • Randomly probe the customers in see the quality of training and testing through some face to face sessions
        • On the observation of non conformities the necessary action is taken to address the gap

Dreams Plus an Exin accredited organization for Training, Certification, Courseware in Chennai and in several other places with a professional EXIN certification.

To ensure a practical learning experience for our students, we conduct high-quality training using VMEdu’s online and classroom course material presented in multiple formats such as podcasts, video lecturers, simulated tests and mobile apps.

DreamsPlus an Peoplecert Accredited Organization for Training, Certification, Courseware in Chennai and several other places.

Leading training organisation with PearsonVUE test centre  facility. Our trained students and new students could use the testing facility to deliver more than 200+ It exams.. Pearson VUE — is  the global leader in computer-based testing.

Enjoy  your testing  and training  experience in one place.