EXIN BCS SIAM™ FOUNDATION
EXIN BCS SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM.
This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.
PRE- REQUSITES
All professionals could take this certification.

AUDIENCE
Service Integration and Management Foundation is aimed at professionals
- Who want to implement SIAM methodology in their organization and in particular professionals
- Who are already working with IT Service Management processes.
- It is also intended for providers who want to implement and manage Service Integration and Management models.
REQUIREMENTS
- A Service Integration and Management (SIAM™) Foundation training is the recommended preparation for the certification exam.
- Also recommended is knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification.
YOU WILL BE ABLE TO
- Understand the main concepts and processes of SIAM that are used in organizations;
- Establish a SIAM ecosystem in order to better organize the organization’s resources;
- Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
- Reduce risks associated with Integrated Services and the SIAM ecosystem;
- Connect different practices with SIAM to boost and improve the organization’s service provision.
- Integrate services by using different structures based on SIAM practices and methodology;
- Recognize the key stages of SIAM implementation in order to better plan its roll-out;
- Determine SIAM roles and responsibilities in processes and the organization;
- Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;
MAIN SUBJECTS
- Introduction to Service Integration and Management
- Service Integration and Management Implementation Roadmap
- Service Integration and Management roles and responsibilities
- Service Integration and Management practices
- Processes to support Service Integration and Management
- Service Integration and Management challenges and risks
- Service Integration and Management and other practices
REQUIRED READING
Claire Agutter and others
Service Integration and Management Foundation Body of Knowledge (SIAM® Foundation BoK)
Van Haren Publishing: March 2017 (first edition)
EXAM DETAILS
Duration : 1 hour
No of questions : 40 (Multiple Choice)
Pass marks : 65%