EXIN BCS SIAM™ FOUNDATION

Service Integration and Management Foundation is aimed at professionals

• Who want to implement SIAM methodology in their organization and in particular professionals
• Who are already working with IT Service Management processes.
• It is also intended for providers who want to implement and manage Service Integration and Management models.

• A Service Integration and Management (SIAM™) Foundation training is the recommended preparation for the certification exam.
• Also recommended is knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification.

• Understand the main concepts and processes of SIAM that are used in organizations;
• Establish a SIAM ecosystem in order to better organize the organization’s resources;
• Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
• Reduce risks associated with Integrated Services and the SIAM ecosystem;
• Connect different practices with SIAM to boost and improve the organization’s service provision.
• Integrate services by using different structures based on SIAM practices and methodology;
• Recognize the key stages of SIAM implementation in order to better plan its roll-out;
• Determine SIAM roles and responsibilities in processes and the organization;
• Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;