Preaload Image

VERISM™ FOUNDATION

VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals.

It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service.

It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.

PRE- REQUSITES

All professionals could take this certification.

YOU WILL BE ABLE TO

  • Define the elements of organizational governance (evaluate, direct, monitor).
  • Describe the impact of digital transformation on service management.
  • Explain methods to overcome team challenges (silos, virtual teams).
  • Define the elements of the VeriSM™ model.
  • Explain how VeriSM™ re-defines service management.
  • Explain how VeriSM™ uses the management mesh to create and support services.
  • Explain the elements within each of the four stages of the VeriSM™ Model:
  • Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice.
  • Define the importance of considering Shift Left, Customer Experience/User Experience, Continuous Delivery practices in service delivery.
  • Explain the benefits of cloud, virtualization, and automation.
  • Explain the impact of big data, internet of things, mobile computing, bring your own device on service management.
  • Define serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization in relation to service delivery.
  • Identify steps to initiate an improvement program based on VeriSM™.

REQUIREMENTS

  • VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within a Service Management environment.
  • This includes graduates and undergraduates, managers, service owners/managers, executives and IT professionals.

MAIN SUBJECTS

  • The Service Organization
  • Service Culture
  • People and Organizational Structure
  • The VeriSM™ Model
  • Progressive Practices
  • Innovative Technologies
  • Getting Started

REQUIRED READING

VeriSM™ – A service management approach for the digital age

Claire Agutter, Rob England, Suzanne D. Van Hove, Randy Steinberg

Van Haren Publishing: December 2017

EXAM DETAILS

Duration : 1 hour

No of questions : 40 (Multiple Choice)

Pass marks : 65%

Dreams Plus an Exin accredited organization for Training, Certification, Courseware in Chennai and in several other places with a professional EXIN certification.

To ensure a practical learning experience for our students, we conduct high-quality training using VMEdu’s online and classroom course material presented in multiple formats such as podcasts, video lecturers, simulated tests and mobile apps.

DreamsPlus an Peoplecert Accredited Organization for Training, Certification, Courseware in Chennai and several other places.

Leading training organisation with PearsonVUE test centre  facility. Our trained students and new students could use the testing facility to deliver more than 200+ It exams.. Pearson VUE — is  the global leader in computer-based testing.

Enjoy  your testing  and training  experience in one place.