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Duration : 2 Days

Target Audience

The certifications are essential for anyone who works with products and services and will be of particular interest to:
• Graduates and undergraduates – who will be joining organizations and who need to understand the principles of service management.
• Everyone within a service organization, in particular: Managers/Service owners and service managers/Executives/IT professionals

Pre-requisite

None

VeriSM Workshop Syllabus

The Service Organization

  • Organizational context
  • Organizational governance
  • Digital transformation

Service culture

  • Service culture

People and organizational structure

  • Organization structure
  • Service Management challenges

The VeriSM™ model

  • The VeriSM™ model
  • Adapting the VeriSM™ model

Progressive practices

  • Progressive practices

Innovative technologies

  • Impact of technology

Getting started

  • Getting started

Locations offered

On-demand Anytime Anywhere Instructor led training available
Chennai, Bangalore, Hyderabad, Pune & other major cities in India, USA, UK, Middle east, Dubai & Singapore.

Offers

Early bird / Group / Corporate Group / Festive offers available

Demo Session

For a Free Demo session of 1 Hour register in the link below and inform your counselor
https://docs.google.com/forms/d/e/1FAIpQLSdhXC9DF8cgObBKIxtZmK3b1hsbmnYX62Grxwsyi96xBnLG0A/viewform