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Duration 2 Days


Knowledge of IT Service Management terminology is recommended

Target Audience

IT professionals / Business managers / Business process owners / Managers / Team leaders / Service designers / Supervisory staff / IT architects / IT planners / IT security managers / IT consultants / IT audit managers / ITSM trainers / Chief Strategy Officers (CSOs) / Chief Information Officers (CIOs) / Chief Technical Officers (CTOs) / Service Managers / Service Provider Portfolio Strategists / Leads / Managers (e.g. Process Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers and Supplier Managers) / Service Architects / Process Architect / Business Change Practitioners and Organizational Change Practitioners.

Workshop Outline

Introduction to Service Integration and Management

  • SIAM fundamentals
  • SIAM methodology and the various structures suggested for the service integrator layer.

Service Integration and Management Implementation Roadmap

  • SIAM implementation key stages and explain the main objectives and activities of these stages.

Service Integration and Management roles and responsibilities

  • Different SIAM roles and their responsibilities

Service Integration and Management practices

  • Different practices of SIAM

Processes to support Service Integration and Management

  • Processes in a SIAM ecosystem
  • SIAM considerations of the main processes that support Service Integration and

Service Integration and Management challenges and risks

  • Main challenges within a SIAM ecosystem, their associated risks and potential mitigation.

Service Integration and Management and other practices

  • Importance of other practices to SIAM.

Locations offered

On-demand Anytime Anywhere Instructor led training available

  • Chennai, Bangalore, Hyderabad, Pune & other major cities in India, USA, UK, Middle east, Dubai & Singapore.


  • Early bird / Group / Corporate Group / Festive offers available

Demo Session

For a Free Demo session of 1 Hour register in the link below and inform your counselor