Dreams Plus, the best training institute in Chennai who offering quality ITIL training and certification. It is widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
Service Team / Application management team / QMS team / Project Managers / Service Delivery Managers / Business Managers / Service Desk Team / All IT professionals who wish to see the “Big picture” of IT services.
Duration- 2Days Workshop + Post Workshop Support
For ITIL Intermediate:
- The ITIL Foundation 2011 certificate in IT Service Management*/ Or the Foundation certificate in IT Service Management (based on ITIL) (version 2) in combination with the ITIL Foundation bridge certificate.
- An accredited training by an accredited training provider- Dreams Plus.
For ITIL Foundation: Nill
- Support Business Outcomes
- Enable business change
- Manage risks in line with business needs
- Optimize customer experience
- Show value for money
- Continually improve
Who will be your Trainer?
- AXELOS and PeopleCert Accredited Trainers.
- Celebrated mentors, having Sound knowledge in frameworks such as ITIL, ISO 20000, ISO 27002, CISA, COBIT, PMBOK, CMMI, PRINC2, Six Sigma, and Cloud.
- Trainers who have trained and certified more than 30000 ITIL professionals in the past and have Industry exposure and practical Knowledge.
|Question Structure||ITIL Foundation||ITIL Intermediate ITIL MALC||ITIL MALC|
|Number of questions||40||8 10||10|
|Pass mark||26/40= 65%||28/40 = 70% 35/50 = 70%||35/50 = 70%|
- Course material -Hardcopy
- Reference books – PDFs
- Sample question papers – PDF
- Mock Test- Hard Copy
- Course completion certificate ( PDUs) – Hardcopy
- Post Training Support
- ITIL is a registered trade mark of AXELOS Limited.
- The Swirl logo TM is a trademark of AXELOS Limited.
- IT Infrastructure Library® is a registered trade mark of AXELOS Limited.