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Overview

Dreams Plus, the best training institute in Chennai who offering quality ITIL training and certification. It is widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

 

Audience Profile

Service Team / Application management team / QMS team / Project Managers / Service Delivery Managers / Business Managers / Service Desk Team / All IT professionals who wish to see the “Big picture” of IT services.

Duration- 2Days Workshop + Post Workshop Support

Pre-Requisites

For ITIL Intermediate:

  • The ITIL Foundation 2011 certificate in IT Service Management*/ Or the Foundation certificate in IT Service Management (based on ITIL) (version 2) in combination with the ITIL Foundation bridge certificate.
  • An accredited training by an accredited training provider- Dreams Plus.

Pre-Requisites

For ITIL Foundation: Nill

Learning Outcome

  • Support Business Outcomes
  • Enable business change
  • Manage risks in line with business needs
  • Optimize customer experience
  • Show value for money
  • Continually improve

Who will be your Trainer?

 

  • AXELOS and PeopleCert Accredited Trainers.
  • Celebrated mentors, having Sound knowledge in frameworks such as ITIL, ISO 20000, ISO 27002, CISA, COBIT, PMBOK, CMMI, PRINC2, Six Sigma, and Cloud.
  • Trainers who have trained and certified more than 30000 ITIL professionals in the past and have Industry exposure and practical Knowledge.

Exam Format

Question Structure ITIL Foundation ITIL Intermediate  ITIL MALC ITIL MALC
Number of questions 40 8                                                      10 10
Pass mark 26/40= 65% 28/40 = 70%                         35/50 = 70% 35/50 = 70%

Deliverables

  • Course material -Hardcopy
  • Reference books – PDFs
  • Sample question papers – PDF
  • Mock Test- Hard Copy
  • Course completion certificate ( PDUs) – Hardcopy
  • Post Training Support

 

Copyright

  • ITIL is a registered trade mark of AXELOS Limited.
  • The Swirl logo TM is a trademark of AXELOS Limited.
  • IT Infrastructure Library® is a registered trade mark of AXELOS Limited.