| ITIL V3 Training and Certification Target groups : |
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Engineering students |
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IT care takers |
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IT owners |
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Business Owners |
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IT specialist |
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ITIL consultants |
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ITIL implementers |
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Network engineers |
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Service desk Personnel |
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Technical support |
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Firmware support engineers |
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Data centre support |
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Application support |
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IT operations management |
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Facilities management support |
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IT Process owners |
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IT service owners |
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System administrators |
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Database specialist |
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VMware specialist |
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Middleware support |
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| ITIL® v3 Foundation Course Synopsis |
| Overview of ITIL® v3 and Service Management |
Service Design |
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Why ITIL® v3? |
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ITIL® v3 and Quality |
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Service Management and ITIL |
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ITIL® v3 Major Processes |
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4 Ps design |
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Service Level Mgmt & Supplier Management |
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Service Catalogue Management |
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Availability Management |
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Information Security Management |
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Capacity Management |
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IT Service Continuity Management |
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| Service Strategy |
Service Operation |
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4 Ps of strategy |
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Define the Market |
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Develop Offerings |
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Develop strategic assets |
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Prepare for Execution |
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Service Portfolio Management |
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Demand Management |
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Financial Management |
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Incident Management |
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Event Management |
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Request Fulfillment |
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Problem Management |
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Access Management |
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Service Desk |
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The Technical Management Function |
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The Application Management Function |
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The IT Operations Management Function |
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| Service Transition |
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Change Management |
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Service Asset and Configuration Management |
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Release and Deployment Management |
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V Model |
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Validation and Testing |
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| Continual Service Improvement – Overview of Goals and objectives + Roles |
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Continual Service Improvement – 7 Step Improvement Process |
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CSI – Improvement Model |
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CSI – Deming Cycle |
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| Technology and Architecture – Overview of Goals and objectives |
| ITIL® v3 Qualification Scheme and Exam Technique |
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ITIL® v3 Qualification Scheme and Exam Technique |
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| ITIL® v3 Mock Exam Simulator |
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