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EXIN BCS SIAM™ FOUNDATION

EXIN BCS SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM.
This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.

PRE- REQUSITES

All professionals could take this certification.

AUDIENCE

Service Integration and Management Foundation is aimed at professionals

  • Who want to implement SIAM methodology in their organization and in particular professionals
  • Who are already working with IT Service Management processes.
  • It is also intended for providers who want to implement and manage Service Integration and Management models.

REQUIREMENTS

  • A Service Integration and Management (SIAM™) Foundation training is the recommended preparation for the certification exam.
  • Also recommended is knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification.

YOU WILL BE ABLE TO

  • Understand the main concepts and processes of SIAM that are used in organizations;
  • Establish a SIAM ecosystem in order to better organize the organization’s resources;
  • Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
  • Reduce risks associated with Integrated Services and the SIAM ecosystem;
  • Connect different practices with SIAM to boost and improve the organization’s service provision.
  • Integrate services by using different structures based on SIAM practices and methodology;
  • Recognize the key stages of SIAM implementation in order to better plan its roll-out;
  • Determine SIAM roles and responsibilities in processes and the organization;
  • Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;

MAIN SUBJECTS

  • Introduction to Service Integration and Management
  • Service Integration and Management Implementation Roadmap
  • Service Integration and Management roles and responsibilities
  • Service Integration and Management practices
  • Processes to support Service Integration and Management
  • Service Integration and Management challenges and risks
  • Service Integration and Management and other practices

REQUIRED READING

Claire Agutter and others

Service Integration and Management Foundation Body of Knowledge (SIAM® Foundation BoK)

Van Haren Publishing: March 2017 (first edition)

EXAM DETAILS

Duration  : 1 hour

No of questions : 40 (Multiple Choice)

Pass marks : 65%

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